Retail
1. How to make an order
· Add the selected goods from the catalogue to the cart, specify the size.· Go to the page "Cart", check the correctness of positions selected.
· Click the button "Place an order" or "Quick order".
· "Quick order" function allows not to pass the entire order placement procedure by yourself.
You fill in the form, and the store manager calls you back shortly.
· Please enter the data: full name, delivery address, telephone number.
· In the field "Comments to the order", enter data that could be useful for a courier, for example, preferred courier service, etc.
2. Method of payment
In order to select the merchandise payment with a bank card, click the button "Payment with a bank card". Payment is made through PJSC SBERBANK using th following payment systems:
MIR;
VISA International;
Mastercard Worldwide;
JCB.
You will be transferred to the payment gate of PJSC SBERBANK. Connection with the payment gate and information transfer are performed securely with the use of SSL encryption protocol. In case if your bank supports the safe Internet payment technology for Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, entering the specific password may be required for effecting payments.
This Website supports 256-bit encryption. PJSC SBERBANK provides confidentiality of the information collected. Information entered will not be provided to the third parties, except as permitted by applicable Russian legislation. Effecting bank card payments is carried out in strict adherence to the requirements of MIR, Visa Int., MasterCard Europe Sprl, JCB payment systems.
Cash to the courier (through SDEK courier service).
3. Method of delivery
· Select the name of your region and settlement from the list in the "Cart" section· If you did not find your settlement in the list, select the value "Different location" and enter the name of your settlement into the field "City/town.".
We deliver to all regions of the Russian Federation and worldwide..
· We deliver by SDEK courier service or by any TC convenient for you;
· The seller pays for delivery to the TC;
· Cost of delivery is calculated according to tariffs of the TC selected by you and is paid by the buyer;
· The delivery term also depends on your city/town distance.
4. Exchange and return of the goods
1. RF Government Regulation No.612 of 27.09.2007 "On approval of Regulations of Remote Sales of Goods" cl. 21.: the Buyer shall have the right to refuse from the ordered Goods at any time prior to receiving it, and after receiving the Goods, within 14 days.2.Return of the appropriate quality Goods shall be possible in case if its market condition, consumer properties, and a document confirming the purchase and terms of purchase of the Goods specified, are preserved. According to clause 1, Article 25 of the RF Law "Concerning the Protection of Consumer Rights" No. 2300-1 of 07.02.1992, the used Goods cannot be returned.
3. The term for return of funds, except the Seller's expenses at the Goods shipment to the Buyer, shall be determined in accordance with the method of return and shall be not more than 10 days from the date of the returned goods delivery to the Seller's warehouse Terms of credit of funds to the recipient's settlement account depend on the beneficiary bank internal rules..
4. According to the RF Government Regulation No.55 of January 19, 1988, the following goods should not be subject to return or exchange:
- sewn and knitted items (sewn and knitted lingerie, hosiery);
For consideration of the return application, you need to:
· Inform the customer department about your decision by sending a letter to: Stephanie43@mail.ru with the specification of the goods number and the subject "Return of goods". · Please specify the following information in your letter: 1. reason for return,attach the photo of the goods returned, 3. specify details for funds transfer.
· Upon the return confirmation, you can return the goods in pick-up points of SDEK, PEK courier service in your city/town at: 610014, Kirov, Pervomaiskaya St. 16 Receiver: M. Yu. Ivanova.
· Shipment is carried out at the buyer's expense
5. Size chart
|
Height (cm) |
Age |
Chest (cm) |
Waist (cm) |
Thighs (cm) |
|
56 |
1 months |
43 |
43 |
45 |
|
62 |
3 months |
45 |
45 |
46 |
|
68 |
6 months |
47,5 |
49 |
54 |
|
74 |
9 months |
49 |
50 |
55 |
|
80 |
12 months |
50,5 |
51 |
56 |
|
86 |
18 months |
52 |
52 |
57 |
|
92 |
2 years |
54 |
53 |
58 |
|
98 |
3 years |
56 |
54 |
60 |
|
104 |
4 years |
58 |
55 |
62 |
|
110 |
5 years |
60 |
56 |
64 |
|
116 |
6 years |
62 |
57 |
66 |
|
122 |
7 years |
64 |
58 |
68 |
|
128 |
8 years |
66 |
60 |
70 |
|
134 |
9 years |
68 |
62 |
72 |
|
140 |
10 years |
70 |
64 |
74 |
6. Loyalty program
At one-time purchase from 5,000 RUB the discount is 5 %At one-time purchase from 10,000 RUB the discount is 10 %
